General Customer Service Information, Repairs, and Returns

General Customer Service

We are located in Rosenberg TX and are required to collect sales tax on all sales made to customers in the State of Texas at a rate of 8.25%.

Orders placed on the website are shipped as soon as possible.  Please keep in mind that some products may not always be in stock or may be subject to seasonal availability.  If we are unable to ship your order in a reasonable amount of time, we will contact you by email or phone to discuss alternative products or other options.

Through the sales process we do need to collect information to process the shipping and handling of your order.  This information is never distributed or sold to other entities

Should you have difficulty placing your order or require additional information please contact us by phone.  Our staff is happy to help you by answering any product or repair related question.

Online orders are shipped USPS.  Phone orders for reel parts are shipped through the postal service with Insurance.  Tracking of orders is also included in the shipping cost.  If you are concerned with the status of your order please email us at or call us.

We make every effort to give you quality customer service.  If you are ever dissatisfied with your service or have a problem with your order, please contact the store directly and speak with a member of management.



All repairs are completed “in-house”.  Occasionally we will need to forward your equipment to the manufacturer.  Should this be necessary we make every attempt to contact you and keep you in the loop with any information.

Please know that we make every effort to ensure that your fishing reel has been repaired and is functioning when it ships out, but Reel Repair is not an exact science. We highly recommend trying out your fishing reel when you receive it.  Should problems arise, all work performed has a 30 day warranty and any additional charge will only be the result of added parts and/or possibly shipping  depending on each individual situation.

Occasionally in the process of evaluating your equipment for repair we will determine that the value of the reel is not worth the repair. In this situation repair work is stopped and you are contacted immediately.  Should you decide to have equipment repaired anyway (example: sentimental value).  A deposit will be required in advance.

We never want customers to fill as if their reels have been “overloaded” with unnecessary parts, so please know that we go to great pains to be as accurate as possible with quotes in these situations.

All equipment sent to David’s Tackle Box for repair will be logged into our in-store computer system and is placed in line based on the day it is received. 



All parts sales are final.  Merchandise returns are acceptable as long as the product is in the original packaging but are subject to a 25% restocking fee.  Special or custom orders are final and must be pre-paid.

Returns due to manufacturer defects vary, please contact us with questions and or recommendations.

We hope your experience with David’s Tackle Box is pleasant and hope you will be a long term customer so every effort is made to give you excellent customer service.  Should you have any questions please email us at and direct your questions to David. 

Contact us

During business hours, give us a call!


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